At Gianna Light, your satisfaction is important to us. We strive to ensure that every product you receive meets your expectations. Please read our Return and Refund Policy carefully to understand how we handle returns and refunds.
1. Eligibility for Returns
We accept returns only if the product is damaged, defective, or incorrect at the time of delivery. To be eligible for a return:
-
You must notify us within 3 days of receiving the product.
-
The item must be unused, in its original packaging, and in the same condition that you received it.
-
Proof of purchase or order confirmation may be required.
2. Return Process
To initiate a return, please contact our customer service team through the contact information provided on our website. Our team will guide you through the return process and arrange for a pickup if applicable.
3. Inspection and Approval
Once the returned item is received, it will be inspected to verify its condition. If the return is approved, we will proceed with the refund as outlined below.
4. Refund Method
Since we offer Cash on Delivery (COD) only, approved refunds will be issued in cash or through a mutually agreed method upon return confirmation. Refunds are typically processed within 7 business days after we receive and inspect the returned item.
5. Non-Returnable Items
Certain items may not be eligible for return, including:
-
Products that have been used, altered, or damaged after delivery.
-
Items returned without original packaging or accessories.
6. Exchanges
In cases where the product is eligible for return, we may offer an exchange instead of a refund, depending on product availability and your preference.
7. Contact Us
If you have any questions or concerns about your return, please reach out to us at [email protected].